Requests / Ticketing Module

Issue: Admin ticket responses sent via email with no client portal notification. Fix: Add client portal notification in notification window for ticket responses as it does for admin in the Moxie portal. Background: Ticket responses deafault to email response only assuming the client is not "in the portal" Valid I guess, but there are cases where clients have the portal up looking around and then would have no idea that a ticket was responded to since there are currently no client notifications in their portal like there is for admin in the main moxie notifications for admin. In this case a client would have no idea for two hours that a responses was added to a ticket to the portal they were in until going back to their email. So, if a client is inside inside the portal and not even knowing something happened in the portal you were in seems to not make sense. I get the original idea but maybe should be an option for notification settings to allow clients the ability to get in portal ticket notifications. Browser push notifications would be great as well.

When a client creates a ticket, have it become part of the regular task list under that clients profile.

I would love to see an option to add a ticket number to each ticket.

It would be nice to be able to sort Tickets the way you can sort Project Tasks. Can we please add a filter that allows you to sort by a user, status, client, etc...

It would be nice to also see the tickets we are assigned to or all tickets in the work to be done section similar to the project Tasks that are there now. They can be organized by due date as well.

Why can you only link requests (at the request screen) to opportunities and not projects? Would love to see the ability for both.

Enable tracking time to a request so you can see how many hours were worked on it. This should not be mutually exclusive to also tagging the time entry with project / deliverable.

I have a few custom ticket statuses created to keep me organized and keep my clients informed on my progress. I'd love to have the ability to assign different colours to the statuses that are currently only neon green (I'm rocking the 80s theme!!) Different colours would make it easier for me to visually recognize tasks that might need quicker attention that others.

I'd like to have a way to communicate with my maintenance clients that I am out of office when they submit their support tickets. Ideally some sort of auto-responder or other way to notify them that I'm not in the office that day(s). I communicate this via email, but I still have clients adding tickets via the portal and emailing me to ask why it hasn't been taken care of yet 🤦🏼‍♀️

I'd like the ability to add an active link within a comment in a request ticket. I just shared a link with a client via a comment and I discovered I couldn't create hyperlinked text nor was the link active when I shared it as plain text.