Invoicing Feature Requests

Please add some guardrails when changing project-associated recurring invoices
Actually not sure if this is a bug fix or a feature request To keep a long story as short as possible, I have a recurring invoice that kicked off from an agreement, so it’s associated with a project, and I needed to change the rate. I went into the recurring invoice to change the line item there, it let me edit it, and I was able to hit save. I’d done this a couple months ago when a clients rate needed to be increased and it worked fine and has been invoicing correctly since. This morning I woke up to a notification that the payment had process with the original, higher amount. So I went in and replicated exactly what I did before. It does allow me to save it but then it quietly reverses all changes after saving, which then of course my client was overcharged lol. So then I deleted that invoice outright, started a new one and added a new line item with the new rate. Hit save. Now the total shows the new rate PLUS the original rate. So I go in, and NOW the original line item is there, greyed out, and upon hovering over it it tells me to go into the clients project to change the recurring payment settings. So I know that know and I’ve refunded them via stripe blah blah But what I’m suggesting here is adding guardrails… example: having that line item greyed out and telling me upon hovering to go to projects to modify it would have been perfect if it had been there when I went to modify the invoice the first time, but instead it allowed the changes AND the save without any errors or anything before it just silently reversed any changes I made.
0
Clarity on verification for ACH
I have had this happen 2 out of the 3 times I have had clients set up ACH. When setting up ACH for the 1st client, I came across the issue and after talking with Moxie & Stripe support I figured out the problem. My second client's ACH didn't ask for the small deposits? The 3rd client also needed the small deposits entered and it again caused confusion and a bad customer experience. Here's the issue: when a client goes into their portal and sets up ACH, it shows them its verified (see attached). HOWEVER, it's not actually verified on the Stripe payment processing side and I have to wait, ask my client what the two small deposit amounts are that hit their bank statement, manually input it in Stripe, and THEN its verified. There are no emails or notifications to myself or the client regarding what needs to happen next in this ACH set up process (from Moxie or Stripe). It's confusing to the client because when they add their bank it says verified, and its confusing for me because only 2/3 of my ACH clients needed me to manually type in the small deposits so I don't know when it's verified or not. I think it would provide a lot of clarity if when a client sets up their ACH in the portal, Moxie auto sends an email to me and to the client saying something like "Thank you for setting up ACH! Please note this is only set up on the portal's end and you many will still need to provide information to verify the bank on the payment processing side." I know this is partially a Stripe issue, but if Moxie can help provide some communication/clarity in the process it would be SO helpful and make me look better to my clients!
0
Load More
→