Feature Requests

It would be nice if we could add priority levels to Tickets as we can with Tasks.

When viewing an Inbox Email give a quick "send to ticket" option that will convert the email into a ticket same as if you forwarded it to your internal ticketing address.

Issue: Admin ticket responses sent via email with no client portal notification. Fix: Add client portal notification in notification window for ticket responses as it does for admin in the Moxie portal. Background: Ticket responses deafault to email response only assuming the client is not "in the portal" Valid I guess, but there are cases where clients have the portal up looking around and then would have no idea that a ticket was responded to since there are currently no client notifications in their portal like there is for admin in the main moxie notifications for admin. In this case a client would have no idea for two hours that a responses was added to a ticket to the portal they were in until going back to their email. So, if a client is inside inside the portal and not even knowing something happened in the portal you were in seems to not make sense. I get the original idea but maybe should be an option for notification settings to allow clients the ability to get in portal ticket notifications. Browser push notifications would be great as well.

Why can you only link requests (at the request screen) to opportunities and not projects? Would love to see the ability for both.

When a ticket is submitted, creating a task automatically puts the work to be done in one location. So an automated creation of a task, linked to the ticket. And then when the task is worked, and completed, update the related task status, and non-private comments. (currently comments made on the linked task, or marked as private on the ticket side, even when not marked as private/internal ).

I'd like to have a way to communicate with my maintenance clients that I am out of office when they submit their support tickets. Ideally some sort of auto-responder or other way to notify them that I'm not in the office that day(s). I communicate this via email, but I still have clients adding tickets via the portal and emailing me to ask why it hasn't been taken care of yet 🤦🏼‍♀️

I'd like the ability to add an active link within a comment in a request ticket. I just shared a link with a client via a comment and I discovered I couldn't create hyperlinked text nor was the link active when I shared it as plain text.

I have a few custom ticket statuses created to keep me organized and keep my clients informed on my progress. I'd love to have the ability to assign different colours to the statuses that are currently only neon green (I'm rocking the 80s theme!!) Different colours would make it easier for me to visually recognize tasks that might need quicker attention that others.