K
Kristen Jerry
The ability to map the due date field to the request/tickets.
Use cases:
  1. Client provides a date when they want their blog/news article published = due date
  2. Client provides a discount for a sale that will run on a specific start date = due date
If there was the ability to map this field, it would allow for this process to be automated rather than the team member to adjust it when it comes in.