Re-open tickets automatically is a client replies to ticket that has been marked
complete
Geoff Mina
complete
This has been updated to unarchive / mark active if an email based comment comes in on a ticket that has previously been marked closed.
K
Kristen Jerry
Geoff Mina could you drop me a chat message or email? I have just been testing this since it was a feature I was waiting on but my test ticket isn't reopening.
Geoff Mina
Kristen Jerry: are the replies coming via email? That was where we made the change to reopen.
K
Kristen Jerry
Geoff Mina yes they are.
Paul Burns
Back to 'client responded'