Ticketing
complete
Geoff Mina
You would need to set up mail forwarding from your support@ address to the one listed in your communicator ticket set up.
Geoff Mina
complete
This feature is complete. Here is the help article that explains how it all works.
A
Amy Dudbridge
Geoff Mina: Very happy about this, thanks!
Sarah
Geoff Mina: I am looking everywhere under communitor workspace settings. I do not see a ticket support setup anywhere. Is this feature active? You said its complete, but i cannot access it nor even see it.
Geoff Mina
Sarah: Workspace Settings --> Communicator --> Request/Ticketing tab.
Sarah
Geoff Mina: yes... that is exactly where i went. When i go under workspaces, nothing appears except the workspace screen. There isnt a communicator setting. I am on mobile. The feature you show in instructions is not visible on a mobile browser, not even in desktop mode. Got suggestions?
Geoff Mina
Sarah: That's correct - you will need to use the Web/Desktop app.
Geoff Mina
Sarah:
Sarah
Geoff Mina: Oh my. Ok. now it makes sense. I thought the app was mobile friendly. I do all builds, configurations and support on my super advanced Samsung Galaxy ZFold 4 tablet phone. I haven't needed or used an old fashoned boat anchor since 2017! lol Guess I gotta blow the dust off and turn the crank to turn getter on 😄.
Geoff Mina
Sarah: Yup… kick start the old Hewlett-Packard. 🤣🤣our mobile app is just a companion app. Not all features are available.
Sarah
Geoff Mina: Haha! Ya, you get it. I wonder when the whole world will become solely mobile. Ive been there 6 years! Im a innovator. Precicely why I bought into this app.its bleeding edge. I cant wait until you make the app fully mobile capable. I can do most everything except configure the communicator.
Its a little pain having to crank up the Model T to configure it, but inot a major pain. Fortunately I kept my old laptop or I woulda had to buy a new PC to use Moxie... phew!
Geoff Mina
We will be building some additional chat and messaging functionality from within client portal - in the meantime, we have had a number of users create a support@yourdomain.com email address and then use our Communicator email module as a ticketing system. It works well if you want to support email based tickets.
Sarah
Geoff Mina: I'm assuming the support@yourdomain email is created on our private email server Do we then just add our domain to Moxie for this to work? Please share a link if there is a written procedure, or advise what to search in help.
C
Chris McKinney
Yes! This would be awesome!