My collaborators can't upload to tasks or see what I've attached since the new features rolled out 3/28-3/29. | Voters

My collaborators can't upload to tasks or see what I've attached since the new features rolled out 3/28-3/29.

complete

Melissa Kelley

Hi! Now that the upgrade to file storage is in place, my collaborators can't see files I've attached to their tasks. They're also not able to upload to tasks. Could you let me know how to resolve this?

3 days ago

Geoff Mina

marked this post as

complete

We have a hotfix going out to resolve this issue now. Should be fixed in about 10 minutes

Melissa Kelley

Geoff Mina Thanks!

Melissa Kelley

Geoff Mina My collaborator still can't download files. Help?

Geoff Mina

Melissa Kelley: please open a chat and provide their email so we can look into it.

Geoff Mina

Melissa KelleyI just did a bunch of testing and collaborator access for project and task files is working fine. If they are trying to access from mobile, they will need version 1.91 of the mobile app. It's available on now on Google Play and is rolling out slowly on the iOS App Store... and if they are on iOS and version 1.91 is available yet, they can always go to https://mobile.withmoxie.com on their mobile device in lieu of the actual mobile app.