I’m running into an issue with how payment plans handle overpayments. We set up a 50% payment plan for a client and issued the first invoice. The client mailed us a check for more than the invoice amount, but the system will not allow us to record a payment higher than the invoice total.
In most accounting and invoicing systems, if a client overpays an installment, the extra amount is applied as a credit toward the next invoice in the payment plan. That’s the behavior we expected here.
Right now, Moxie blocks the payment entirely because it exceeds the invoice amount, which prevents us from accurately recording the payment and keeping the payment plan in sync.
Please advise.