While we're here, can we add the ability to set a custom "from" name for the support email alias/forward ( if we've set one up in our email app)? For all the solo biz owners here, having the support responses show up as the primary kills the illusion of a "staff". (and conversely blanket changing the primary from name to something else as a workaround is less than optimal).

Or is the prefered way to handle this use case to add the alias email to the Communicator as a second/additional email address (with its own "from") there? Are there any issues/compromises with adding an alias of the primary as an additional account in Communicator settings?

yes it would be great to be able to 'complete' without sending a notification

It would also be nice to be able to choose whether or not to send Ticket email notifications. I have some use cases where clients want to be able to submit a ticket, but not get the barrage of emails that follow the ticket submission.